Performance Management

Publicis Touchpoint Solutions sets high expectations for all customer-facing team members. Of course, performance processes and metrics vary depending on job function:

Field Sales Teams

Field Sales Teams are rewarded for results, not activity alone. We customize each compensation plan to motivate behaviors that drive program success, and we maintain strong partnerships with third-party data providers to support plan design and administration based on prescription, dollar, and unit volume.

We enhance performance by employing OPAL®, DDI’s competency-development and day-to-day performance resource. It is a cost- and time-effective way to provide field sales reps with just-in-time coaching and expert guidance on important business competencies.

Inside Sales Teams

Inside Sales Teams are incentivized based on call quality and call volume. Inside sales representatives are given daily feedback regarding productivity, and supervisors provide both commendations and suggestions for improvement. Monetary incentive is based on call score quality calculated using a 23-component rubric. Team members have the opportunity for promotion within a multi-grade hierarchy. Each grade offers higher pay and greater responsibility and autonomy.

Clinical Education Teams

Clinical Education Teams (clinical health educators and medical science liaisons) are unique in that they are not paid to achieve sales goals. Instead, these professionals are compensated based on their ability to achieve client-specific educational and communications goals. Their performance is monitored through both primary and secondary observation.