Operations

Publicis Touchpoint Solutions backs all of our solutions with extensive operations support. Of course, the specific operations functions that are activated for each client are determined by the client’s unique solutions mix. Key operations functions:

Sales administration:

• Hardware/software distribution
• Expense reporting system and payroll support (includes HCP spend capturing/reporting)
• Meetings planning
• Representative time tracking
• Manage client portal

Client portal securely houses all information and resources:

• Announcements
• Documents (eg, administration, expense management, human resources)
• eLearning Center (training documents and videos)
• Best practices forum

SFA system: Veeva™:

• First Software-as-a-Service (SaaS) CRM solution built specifically for biopharma
• Leverages the salesforce.com applications and platform
• Users only need a browser and an internet connection to access all data and functions
• Expert configuration, training and on-going support

Activity and results reporting provides seamless collection and reporting of all metrics:

• Field call activity and results
• Performance metrics
• Sample accountability and compliance
• Human Resources metrics

Fleet Services:

• On-boarding and deployment of vehicles
• Safety and compliance monitoring and ongoing certifications

Help Desk:

• State-of-the-art help desk provides support for all field-based personnel