Sales teams are also deployed through Touchpoint’s 100% healthcare-focused contact center. Inside sales and service teams can include:
Credentialed Sales Specialists
These promotional teams are staffed by credentialed healthcare professionals (HCPs) such as PharmDs, MDs, PhDs, RNs, and RPhs, who can engage with HCPs and healthcare institutions in peer-to-peer, high-science dialogue.
Professional Sales Representatives
The majority of Touchpoint’s inside sales representatives have spent years in field sales with life sciences companies before joining our contact center. They translate their wealth of professional sales experience to their remote promotional conversations with healthcare professionals, making every contact a valued one.
Live Video Detailing Teams
Highly trained, experienced, professional sales representatives communicate with healthcare professionals via on-demand, live video web-details. Physicians and representatives share screens, enabling a one-on-one detail that replicates an in-office visit. Video calls typically average 10 minutes or more.
Customer Service Representatives
Service teams provide a high level of service support to healthcare professionals, office staff, and healthcare institutions. Touchpoint service teams offer support in areas such as teleSampling, teleService, co-pay card support, event recruitment/registration, appointment setting/reminders, patient information materials, and much more.