Contact center representatives provide an instantly available solution for the management of vacant territories.
Vacant territories can cripple a sales organization. During periods of extended downtime, conversations between your brand and its stakeholders cease, relationships dwindle, and competitors thrive. Each empty slot can take a month or more for recruiting, several weeks more for initial training, and additional time for the new representative to become acclimated.
Touchpoint offers comprehensive vacant territory management, backed with the “never a vacant day” guarantee.
Our in-house, 100% healthcare-focused contact center enables us to manage a vacant territory the moment your field representative is leaving. Touchpoint’s vacant territory management services include Inside Sales Teams, Inside Customer Service Teams, Inside Clinical Teams, and more.
All Touchpoint contact center solutions are designed to go beyond simply covering the lack of a field representative. Our contact center representatives are highly trained professionals, many with years of experience in the field. We work to strengthen the dialogue between your brand and your customers by making full use of the possibilities provided by our contact center, such as the flexible timing of interactions and access to hard-to-see clinicians.
We collaborate with our clients to develop customized solutions to vacant territory management that use the latest technology to fulfill your objectives, provide value, and enhance the reach and frequency of your sales and marketing efforts. In short, we ensure your healthcare professionals (HCPs) experience no lapse time and receive the same quality of interactions they have come to expect from your brand.