Customer Service Field Teams

Publicis Touchpoint Solutions’ Customer Service Representatives do not “sell,” but rather interact with physician practices to provide valuable customer service:
Deliver samples, product literature, patient education, and formulary status information.

• Manage customer sample activity
• Receive and route professional information requests and adverse events reports
• Route physician requests for detailed product information
• Average 12-15 calls per day
• Track all physician visits in SFA system

Customer Service Representatives provide key benefits:

• Synergistic adjunct to territory coverage
• Increased share-of-voice
• Expanded reach and/or frequency
• Affordable coverage for mature brands
• Lower cost per call compared to full-time or flextime representatives

Support Solutions:

• Recruiting
• Training
• Operations