Credentialed Sales Specialists
These promotional teams are staffed by credentialed healthcare professionals (HCPs) such as PharmDs, MDs, PhDs, RNs, and RPhs, who can engage with HCPs and healthcare institutions in peer-to-peer, high-science dialogue.
Professional Sales Representatives
The majority of Touchpoint’s inside sales representatives have spent years in field sales with life sciences companies before joining our contact center. They translate their wealth of professional sales experience to their remote promotional conversations with healthcare professionals, making every contact a valued one.
Live Video Detailing Teams
Highly trained, experienced, professional sales representatives communicate with healthcare professionals via on-demand, live video web-details. Physicians and representatives share screens, enabling a one-on-one detail that replicates an in-office visit. Video calls typically average 10 minutes or more.
Customer Service Representatives
Service teams provide a high level of service support to healthcare professionals, office staff, and healthcare institutions. Touchpoint service teams offer support in areas such as teleSampling, teleService, co-pay card support, event recruitment/registration, appointment setting/reminders, patient information materials, and much more.
Inside Clinical Health Educator Teams
Just like their field-based counterparts, inside clinical health educators provide disease-state education and support to patients, caregivers, and/or physicians. Clinical health educator teams are staffed by healthcare professionals such as RNs, and they work to optimize health outcomes by facilitating patients’ adherence and retention to drug therapies and other healthcare regimens.
Inside Medical Science Liaisons
Similar to their field-based colleagues, inside medical science liaisons (MSLs) serve as a nonpromotional link between your brand and the medical community. Staffed by healthcare professionals such as PharmDs, PhDs, MDs, etc, they work to educate key opinion leaders, clinical trial investigators, and other thought leaders about your clinical initiatives.
Clinical Help Desk Teams
Help desk teams are often staffed with highly trained, noncredentialed, clinical health associates who answer common questions related to specific disease states and/or products and triage calls to credentialed clinical health educators as needed.
Hybrid Sales, Service, and Clinical Teams
These team members have geographically defined territories and spend a part of their week in the field meeting with healthcare professionals (HCPs) face-to-face and a part of their week reaching HCPs via inside channels (phone, video, etc), allowing their customers to engage with them when
they want, where
they want, and how
they want. This flexibility can make hybrid team members a valued part of the HCP’s support system.