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President and CEO
Rick is a 30-year industry veteran with broad-based experience in leading commercial operations. Most recently he was senior vice president, commercial operations with Biovail Corporation. Previously, Rick served as vice president, sales for Pharmacia Corporation. Prior to Pharmacia, Rick spent 11 years at Wyeth-Ayerst Laboratories, where he held a number of increasingly responsible senior positions in the company’s institutional and primary care divisions.
Rick has overall responsibility for Publicis Touchpoint Solutions centers-of-excellence that include promotional and clinical message delivery, as well as field and contact center channels and support solutions. Rick always wants to be where “the puck is going” and not just where it is today. So his challenge and the challenge he poses to his team is to constantly innovate.
Rick’s first industry job was as a sales representative for AH Robins Company in his home state of West Virginia.
Rick’s newest “hobby” is the complete renovation of an 80-acre Bucks County farm that he and his wife purchased several years ago. He says they are making progress. This year they took down the old barn and are beginning to build a new one. Rick also enjoys golf, woodworking, hunting, fishing, riding his Harley-Davidson motorcycle, hiking, and scuba diving.
Chief Operating Officer
Michelle has over 25 years of experience in the life sciences industry. She was formerly vice president, business development with The Visiting Nurse Service of New York, the largest not-for-profit homecare provider in the United States. Prior to that, Michelle spent over 20 years at Pfizer, most recently serving as regional president, Midwest. She held a number of increasingly responsible senior positions throughout her career with Pfizer, leading operations, marketing, sales, strategy, public affairs, and managed markets.
Michelle is responsible for all aspects of Publicis Touchpoint Solutions commercial business and P&L. Her role includes planning and developing strategic business direction, corporate objectives, operating efficiencies, and company budgets. Michelle enjoys developing collaborative partnerships with her clients to custom-design cross-channel solutions that both optimize ROI and improve the lives of patients.
Michelle’s leadership skills were honed as a young adult. She ran for—and won—the office of senior class president at Seton Hall University. She recruited her campaign ticket to surround herself with a talented, diverse group that reflected a balanced team. Her entire ticket won the election and she spoke at her university graduation. Michelle was always interested in healthcare. Her mother was a nurse and one of her first jobs was working for a psychiatrist.
Michelle loves to travel with her family!
Chief Financial Officer
Al has extensive experience in executive management and senior-level finance positions in the life sciences industry. Prior to joining Publicis Touchpoint Solutions, he was CFO at Orthovita Inc. Before that, he was senior vice president for finance and operations at PDI, Inc. Al also served at AstraZeneca as their sales force controller for the finance department. He earned both his BBA and MBA at Temple University and is a Fellow Alumnus of the Wharton School of Business.
Al manages Touchpoint’s financial resources and partners with the company’s president, COO, and general managers in guiding the organization. His responsibilities include overseeing the company’s financial and business policies, managing accounting practices, and directing the budgeting, audit, tax, accounting, real estate, risk management, and legal functions. Al works closely with Touchpoint’s clients and helps them adapt to the new biopharmaceutical business model.
Al grew up in a community in which Merck was a major influence and he became interested in healthcare very early in his life.
Al enjoys spending his free time with his family.
Chief Compliance and Privacy Officer
Maria has over 15 years in the healthcare industry. She served most recently as the vice president, legal, regulatory, and professional affairs with the Greater New York Hospital Association. Previously, Maria was with Novartis Pharmaceutical Corporation as director, ethics and compliance. She exhibits in-depth expertise in legal, regulatory, and policy issues with particular focus on HIPAA privacy, infection control, and prevention issues.
Maria is responsible for the oversight and management of Touchpoint’s compliance program as well as ensuring that all client-specific compliance components are achieved. She believes that by aligning business goals with compliance objectives, she can help clients make educated risk decisions and create a solid foundation upon which their businesses can thrive.
Maria’s first healthcare experience was working in the laundry of a hospital and it was enough to get her interested in the industry. Growing up, she loved enforcing rules…she was the school hallway monitor, a lifeguard, a resident advisor, etc. Given this past, it was inevitable that she would become a compliance officer someday!
Going on hikes with her dog Molly is one of Maria’s favorite things to do. She is proud to say that she’s run 3 marathons (slowly) and is in the process of becoming a yoga instructor.
Senior Vice President,
Human Resources and Recruiting Solutions
Andrew has extensive experience in the life sciences industry with a strong track record of success. Previously, he served as vice president, human resources for Pfizer. Prior to that, Andrew was chief human resources officer at Geneva Global, Inc. His career history also includes director, global functions human resources operations for Hewlett-Packard, as well as assistant vice president, university relations staffing for Cigna.
Andrew is responsible for all Publicis Touchpoint Solutions human resources and recruiting functions, including employee relations, talent and recruitment, learning and development, and compensation and benefits. Andrew takes great satisfaction in the knowledge that Touchpoint’s clients are changing people’s lives—and in some cases literally saving them.
Andrew’s father was an executive for Blue Cross of Philadelphia. Growing up, his family always talked about healthcare and he knew from a young age that he would work in the industry someday.
Andrew has a classic 88 Honda Shadow motorcycle that he loves to ride on backcountry roads with his wife.
Senior Vice President,
Technology and Commercial Solutions
Mark has over 20 years’ experience in the healthcare industry. He has served on several executive management teams, including Bristol-Myers Squibb; Pfizer Global Pharmaceuticals (Pharmacia); Sanofi-Aventis, where he held the position of vice president, business analytics and operations; and more recently as the vice president of offshore programs and custom pharmaceutical solutions for Wolters Kluwer Pharma Solutions. Mark’s areas of expertise include marketing research, sales operations, and analytics. He holds a Bachelors of Science degree in biology from the University of Madras, Madras, India, an MBA with a specialization in marketing from the University of Madras, and an MS in management systems specializing in advanced analytics from Clarkson University, Potsdam, New York.
Mark is responsible for all technology-based solutions and commercial analytics for Publicis Touchpoint Solutions. He leads company-wide efforts to enhance all customer-directed technologies, systems, tools and processes, and analytical capabilities across the organization to address strategic and tactical commercial requirements.
Mark was always fascinated by science. His first inspiration was his father, who was a physician with the World Health Organization.
Mark is president of the South Asian Pharmaceutical Council that makes access to healthcare and rehabilitation available to the underprivileged in South Asia.